FAQ

  • How much is shipping?
    • Most items over $5.01 are free shipping. Items under $5.01 will have a $4.99 shipping charge. 
  • How long does it take for an order to arrive?
    • This depends on the product ordered.  Most items will arrive in about 3-5 weeks. If you're still not sure, just email us.  We're happy to help.
  • Can I have a tracking number?
    Of Course! As soon as the tracking number is available to us we will supply it to you via email confirmation.
  • I ordered 2+ items, but only received one... where's my order?
    • We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
  • Why have I not received any order confirmation details?
    • Most times this is because our customers have accidentally entered their email in wrong. 
    • If you believe you may have entered your email wrong please contact us and we will fix it for you.
  • Are the "FREE" items really free?
    • YES! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00 :)
  • How do I contact you?
    • If you have any questions that are not on this FAQ page, please just contact us at support@ws-direct.com with any further questions you may have!